Vaccines are finally becoming approachable, but the pandemic crisis has not yet subsided and we are still living in a “new normal”. While COVID-19 continues to be a hassle, the Palladium Hotel Group provides guests with many reasons to enjoy tranquility, comfort, and convenience throughout their stay at the resort.
The last action of the company implemented in January, according to the new requirements of the United States, according to which anyone who enters the country must provide a negative test result on COVID-19 is that to offer on-site testing at their facilities.
For guests traveling to the United States, Palladium provides rapid antigen tests at its hotels free of charge. While antigen tests are accepted for entry into the United States, travelers from Canada need PCR tests to re-enter Canada, which the hotel group also provides locally for a fee.
In July 2020, Palladium began providing guests with free health insurance, allowing guests to travel with complete confidence that even in the event of an unforeseen event if they contract COVID during their stay, they are insured for 10 days. An extended stay in a property, medical expenses in the amount of more than 120 000 dollars, urgent translations in the hospital, and more. Stay Safe Plus insurance is automatically applied to guests staying at any of the brand’s hotels in Mexico, Jamaica, or the Dominican Republic.
For almost eight months now, Palladium’s newly developed Advanced Occupational Safety and Health Protocol Suite, created in collaboration with leading inspection, testing, and certification company SGS, has been in operation. It allows guests to visit any of the 48 company facilities in North and South America and elsewhere in Europe with complete confidence that all feasible precautions to protect their health and welfare.
Apart from improving sanitation and hygiene standards for solutions COVID-19 problems, the company created a “Global Council on customer experience and security of Palladium Hotel Group” – in partnership with SGS, which is headed by COO Palladium and includes the Chief Operating Officer of various facilities, commercial directors, Director of Quality and Director of Food and Beverage.
The Council’s role is to ensure that standards and procedures Palladium on health and safety. The latest protocols and treatment technologies, disinfection, and hygiene are used throughout the Group’s portfolio. Social distancing measures are applied in all indoor and outdoor areas of hotels, and it is recommended that reservations are made for swimming pools, fitness centers, playgrounds, and also restaurants.
Palladium Hotel Group also allowed customers to book with confidence, even in the uncertain travel conditions that COVID-19 brought with it. For a group of hotels, there is a flexible cancellation policy, in case guests will find that they need to cancel or change their reservation. Cancellation details may vary slightly depending on the hotel brand and whether the property you are booking is located in Europe or America.